Frequently Asked Questions
WHAT METHOD OF PAYMENT DO YOU ACCEPT?
We accept VISA, Mastercard, American Express, Discover and Paypal.
IF I PLACE AN ORDER, WHEN WILL I BE CHARGED?
Your card will be charged at the time your order is placed.
DO YOU CHARGE SALES TAX?
We are not required to collect sales tax on any orders outside the state of Virginia.
IS MY TRANSACTION SECURE?
We take the utmost care and concern for your privacy while you are shopping on our site. We will never share or sell your information to any third party and the information we collect is solely used to contact you about your order if necessary.
HOW DO I USE A PROMO CODE?
Promo codes may be entered during the COUPON CODE step in the checkout process. Simply type or paste your code in the box provided, and then click CONTINUE. Only one promo code may be applied per order.
IF ITEMS IN MY ORDER SHIP SEPERATELY WILL I BE CHARGED EXTRA SHIPPING COSTS?
No, you will not incur any additional shipping costs and will only be charged the amount you were quoted during the checkout process.
CAN I FIND YOUR PRODUCTS LOCALLY?
Our product is carried in stores all around the country. Please look at our store locator page for more information.
DO YOU OBSERVE ANY HOLIDAYS THROUGHOUT THE YEAR?
Page Stationery will be closed on the following says in observance of the holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day. Please note, depending on when these holidays fall throughout the year we may be closed additional days other than those listed.
HOW TO BECOME A RETAILER?
Please go to our wholesale website to fill out an application or email us at info@pagestationery.com
WHAT IS PAGE STATIONERY’S RETURN POLICY?
Unused and unopened orders may be returned within 7 days of receipt for a refund. Once we receive the returned item(s) the charges will be credited to your original method of payment excluding shipping costs, which are non-refundable. Used, opened and/or final sale items cannot be returned. This does not apply to personalized orders. Personalized orders are non-refundable once your order is confirmed.
If you purchased Page Stationery products or custom stationery through a retail store, please contact the retail store where you made the purchase for all returns or exchanges.
THE PRODUCT I WANT TO ORDER IS OUT OF STOCK. HOW CAN I BE NOTIFIED IF/WHEN THE PRODUCT WILL BE BACK IN STOCK.
Please email orders@pagestationery.com and kindly let us know what product you are interested in. Our team will be more than happy to pass along any information they have regarding stock, and if/when it will be back on our site.
HOW DOES MY ORDER SHIP AND WHERE WILL YOU SHIP?
We choose the most efficient and convenient method of shipping for you address with either UPS or the United States Post Office. A tracking number will be sent for you to check the status of your shipment. We ship to any address within the US, including P.O. Boxes, APO and FPO military addresses.
We will ship internationally. Keep in mind that it is pricey. Page Stationery is not responsible for any custom fees or duties incurred on international shipments. These fees and duties are the responsibility of the purchaser. The price of international shipping varies so check with your local customs office about rules and regulations that may apply to your order. Please allow 2 weeks (minimum) for International shipments to arrive.
WHEN CAN I EXPECT MY ORDER TO SHIP?
All packaged product (non-personalized) will ship with in 2-3 business days from receipt of order.
Custom digital printed orders ship 7-10 business days from final proof approval date.
Custom letterpress printed orders ship 10-14 business days from final proof approval date.
HOW DO I PLACE A LETTERPRESS CUSTOM ORDER?
Send us an inquiry via email at info@pagestationery.com to begin the process with us! Let us know the names of your favorite Page designs and any initial questions you may have. Once we receive your information, we can figure out how to best meet your needs and move forward with your order.
WHAT ARE YOUR OPERATING HOURS?
Our fabulous team is busy working hard printing, assembling products, fulfilling orders, brainstorming new product ideas and answering your questions Monday through Friday 9am – 5pm EST. We do not ship any orders on Saturdays or Sundays.
DO YOU OFFER CUSTOM DESIGNS?
We do and we want to hear from you! Send us a note all the basics and we will get back to you with pricing options for custom orders and wedding invitations. We have in-house designers who can create a design that is truly custom for you. Please email us at info@pagestationery.com or call 866.540.7243.